This week's Podcast/YouTube show
Guest: Chris Garner, President & CEO, Avanti Residential
The Operating Model Shift
Avanti Residential runs ~8,500 owned multifamily units across seven states and manages another ~2,500 strategically, not as a fee business, but to learn how to scale smaller (80–100 unit) properties efficiently.
The core operational insight: “institutional” size (200+ units) amortizes staffing; anything smaller suffers from per-unit payroll drag.
Avanti’s answer is a hybrid model: fewer full-time staff per site, with multi-property “adults in the room” and a centralized corporate engine handling applications, credit review, delinquency workflows, and leasing process administration.
AI augments the front-end, answering and routing resident interactions that increasingly feel human. The goal isn’t to remove people; it’s to redeploy them where they add the most value, on-property, acting more like hotel concierges than paperwork generalists.
AI’s Payoff: Revenue Before Expense
Asked whether AI is “actually” profitable yet, Garner’s answer is candid: “Quick answers. Not really.” Transition costs are real, and Avanti’s seven-state footprint dilutes regional scale benefits.
Where AI is helping today is top-line: faster turns, quicker delinquency action, tighter leasing cycles; all accretive to NOI over time, even if near-term opex is up during the changeover. The longer-term bet is clear: stick with the learning curve now to be structurally leaner when the market normalizes.
For seasoned operators, that’s the right sequence; revenue resilience first, cost wins later.
Affordable Meets Market-Rate: Two Lanes, One Platform
Avanti is building an Affordable Housing division alongside its market-rate portfolio. This isn’t “naturally affordable”; it’s capital-A Affordable – LIHTC development with 30-year deed restrictions and all the complexity that implies.
The new team is already advancing multiple projects (three breaking ground next year) and, in Phoenix, Avanti may be the only player doing both market-rate and LIHTC at scale. Strategically, the dual-lane platform hedges cycle risk, diversifies capital sources, and builds municipal relationships that matter for entitlements, site control, and pipeline visibility.
Where We Are in the Cycle: Bottoming, With Local Nuance
Nationally, Garner places multifamily “at the bottom of the cycle, if not the beginning of the recovery.” The culprit this cycle is less macro demand destruction and more supply bulges in growth markets (Denver, Phoenix, Miami, Nashville): concessions widened to two months or more in places, pulling forward absorption but compressing effective rents on new leases.
Renewals are flatter; new-lease economics are softer. Expect fundamentals to deteriorate a bit further in heavy-delivery submarkets through next year even as investors begin to “see the light at the end of the tunnel.”Translation: operating data may still feel heavy while forward returns improve – a familiar turning-point pattern.
Market Selection: Sunbelt Growth, with a Mid-America Counterweight
Avanti’s footprint grew from Denver into Phoenix and Salt Lake City, then post-Covid into Kansas City and South Florida, with Nashville and the Carolinas on deck. The logic is two-pronged: (1) pro-growth, jobs-friendly metros with livability and lighter regulatory overhang; (2) “barbell” capital options for LPs – steadier yield markets (Kansas City) alongside higher-beta growth (South Florida).
Kansas City surprised to the upside: tighter supply additions (half the pace of many growth metros), double-digit rent growth in the immediate post-Covid period, and improving institutional sponsorship closed the bid-ask gap faster than expected.
The Sunbelt remains the long-term priority; the Mid-America anchor dampens volatility.
Capital Markets: Negative Leverage, Frozen Committees, and Job-Preservation Culture
Transaction volumes are down roughly 80% from normal levels; cap rates in many A-class, primary-market trades clung to high-4s even as borrowing costs sat mid-5s – a negative-leverage proposition most disciplined buyers won’t touch. Even with today’s modestly better math (cap rates creeping into low-5s; all-in debt around 5%), investment committees remain cautious.
Garner’s take on timing is blunt, “We’re at the bottom, if not the beginning of the recovery,” he said but the irony is that capital is still sidelined. Investment committees remain cautious, waiting for “clear evidence” that fundamentals have turned, even though the best returns are made before that clarity arrives.
As Garner put it, everyone talks about not following the herd, “but I’ll tell you, everybody’s part of the herd.” When deals do reprice and capital finally moves, the easy money is gone. “That’s when the best deals get missed because you couldn’t raise capital when it was actually the right time to buy.”
Investment Posture: Buy Quality, Price the Recovery, Lengthen the Hold
Avanti’s current playbook favors newer vintage assets (2000s+) in good physical condition where rent recovery is plausible as supply peaks burn off. The toolkit is pragmatic: tighten management, modest unit refresh, targeted exterior work i.e. “pull 3 or 4 value levers” rather than force a costly interior program residents won’t pay for in a tight economy.
The underwriting bias is conservative: long-term, fixed-rate debt where feasible; lower leverage to ride out noise; value creation through operations, not financial alchemy. In Garner’s words, long-term ownership “is the wealth creator.”
When downturns hit, recovery always takes longer than the optimists think – which is exactly why long-dated capital has the edge at this stage of the cycle.
What to Watch (and How to Act)
1. Supply inflection:
Track deliveries and lease-up velocity submarket by submarket; the pricing turn starts in the traffic and concessions data before it shows up in trailing rent rolls.
2. Cap rate alignment:
Don’t assume cap rates chase Treasuries one-for-one. If volumes rise, more listings can blunt compression even as debt costs fall. Underwrite a spread that stands on its own.
3. Centralization ROI:
Expect top-line gains first (speed, accuracy, conversion), then opex efficiencies as platforms mature regionally. Budget transition friction.
4. Dual-lane platforms:
Combining market-rate and LIHTC can stabilize pipeline and relationships. The operational muscle you build in one lane (centralized credit, delinquency control) often transfers.
5. Hold periods:
Resist five-year reflexes and look for 10+ year holds. If your capital can extend, agencies and low-LTV fixed structures are your friend. The goal is to avoid selling into trough conditions.
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If you’re a sponsor or investor trying to map the next 12–24 months, this episode gives you an operator’s view of what to do now – not after the committees decide it’s safe.
Tune in for the full conversation with Chris Garner, CEO, Avanti Residential. It’s a masterclass in operating discipline, market selection, and underwriting in today’s world.
Watch/listen to full episode here.
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